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FAQ

Where is The Belasco located?
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We are located at 1050 S. Hill Street on the corner of 11th and Hill.

What are the age restrictions?
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Age requirements differ depending on the event. All age requirements are listed on our online event calendar. If no age restriction is listed, the event is an All-Ages show.

Where can I buy a ticket?
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Our Box Office opens on event dates two hours prior to doors. Tickets for Belasco events are also available at The Palladium and The Wiltern box offices during their normal hours. We highly recommend pre-purchasing tickets online in advance.

Ticketing for Live Nation shows are handled exclusively through Ticketmaster. You can purchase tickets via phone at the Ticketmaster Service Line 1 (800) 745-3000 or online at www.ticketmaster.com.

Tickets obtained from unauthorized sources (StubHub, VividSeats, Craigslist) may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

I have tickets at will call. When can I pick them up?
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Ticketmaster Will Call opens one hour before doors. Artist guest list may not arrive until doors time. Remember to bring your photo ID and the credit card used to purchase your tickets!

I have tickets at will call and I can’t make it to the show anymore. Can I transfer tickets to my friend?
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Tickets are not transferable. The original ticket purchaser must to go back to original point of purchase to make the change. If you are a radio contest winner, guest of someone in the band, or a VIP Client, again, please touch base with your original point of contact and they will get in touch with us to make any changes on your behalf.

Are cameras allowed?
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Professional cameras and/or cameras will detachable lenses are NOT allowed without a valid media pass. Personal point-and-shoot cameras or cellphones are OK.

Do children need a ticket?
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All guests ages 3 and older need a ticket for entry. Please provide ear protection for children.

How do I purchase ADA accessible seating?
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While our venue is standing room only, we do have an ADA section for qualified patrons. We also have ADA ramp access into the building and ADA restrooms. We suggest you get to the venue early for best viewing options in the ADA area. Please note that each ADA guest is allowed one extra guest into the ADA area. Please purchase ADA accessible tickets via Ticketmaster or General Admission and speak to staff upon arrival.

Do you have an elevator?
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Unfortunately, given the age of our building, we do not have an elevator. We do offer ADA seats on the main floor. You can purchase them on Ticketmaster.com or at the Ticketmaster Service Line 1 (800) 745-3000.

Do I need an I.D. to attend an event?
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To consume alcohol at The Belasco, we’ll need to see some form of valid, non-expired U.S. government ID. State issued ID or Drivers License, or a Passport are acceptable forms of identification.

A valid I.D is required to attend any age restricted events. Please look at the event page for any restrictions by show.

Please note that The Belasco has a very strict underage drinking policy that follows state law, and if you do not have acceptable ID that states your age at 21 or older, you will be considered the same as a minor and will not be able to purchase, consume or possess alcohol in the venue. Violators will be removed from the building without warnings and will not be eligible for a refund.

Is there a Lost and Found?
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For any information regarding lost items, please email TheBelasco@LiveNation.com

Please allow 24 to 48 hours for the team to look for your item and respond back to you.

The venue is not responsible for any lost, stolen, or damaged items. As a courtesy, we hold lost items for 30 days.

Is there parking?
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Public parking lots are available on Hill St. Near the Belasco at varying prices between $5 - $25. Please note that The Belasco does not operate these parking lots.

I bought tickets but can’t attend the event; can I get a refund?
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Unless a show cancels or time changes more than two hours refunds are handled on a case-by-case basis. Please contact the point of purchase for inquiries.

What am I not allowed to bring to the show?
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Click here to view Customer Safety information and restricted items.

What is the smoking policy?
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The Belasco is a completely non-smoking venue. Smoking is only allowed in designated outdoor smoking areas.

Where is my seat?
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Most events only offer General Admission standing and seating. Please refer to the event page for seating options by event.

At all General Admission events seating options on the main floor are first-come-first-serve.

Can I leave the venue and come back in?
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In-and-outs are not permitted at our venue. Make sure you don't leave the venue unless you don't plan on coming back!

Do you have Premium Seating Options?
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Yes, please contact BelascoPremiumSeating@LiveNation.com for options by show.

Can I rent The Belasco for a private event?
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Yes. Click Here for Details..

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